• We, House of Memories, are a unit of CELESTIAL HOSPITALITY, a partnership firm holding GSTIN 30AAQFC4712K1ZJ issued by The Government of India (hereinafter referred to as “We” or “the Firm” or “House of Memories” or “HOM”).
• We collect guest information to understand who we are accommodating at our properties and for the safety of our other guests and staff. This could include website user and guest data including but not limited to guests’ nationality, date of birth, gender for statistical purposes.
• When you visit our website www.houseofmemories.in (hereinafter referred to as “The Website” or “our Website” or “House of Memories Website” or simply “Website”), we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytics use.
• For reservations, we send guests confirmation emails and will therefore require your email address. House of Memories operates an opt-in email policy – you will normally be asked to give us consent on the privacy policy through the disclaimer check-box and also if you would like to receive House of Memories newsletters via email.
• Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.

In order for us to confirm a reservation for you, we do require some information. This will usually consist of your – name, date of birth, age, phone number, email-id, nationality and Identification data & financial data including, but not limited to Passport, Driving-License, Credit Card (including the three-digit code that appears on the back of your credit card). We also record your date of arrival and departure.

Upon arrival we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.

In order to guarantee reservations, we could require a full 16-digit debit/credit card number, name on the card, card type (we accept VISA, Mastercard, Amex or Maestro), three-digit security code and the expiry date. Your debit/credit card details are only used to secure your booking and House of Memories will only debit the account if you do not follow our cancellation procedure as mentioned on our Website (subject to change without any prior intimation).

House of Memories indemnifies itself against all data use on and reservations made via third party websites/agents. Please refer to their relevant privacy policy and terms and conditions.

House of Memories respects guest privacy and will not sell or disclose guests’ personal information to any other person, business or third party unless in the case of an emergency or if required by any statutory body authorised to access the same under the laws of India.

As an accommodation and leisure provider, we have guests returning to our properties on a regular basis. It is your duty to inform us if any of your personal information which we hold about you needs to be updated. We may contact you at any time if you have booked accommodation with us and we suspect we hold false information about you.

• When you use our websites, we aim to make your experience engaging. In order to do this, we use cookies.
• Cookies are small text files which are sometimes downloaded on your computer or mobile device when you first visit our website so that we can remember who you are. Usually, cookies contain two pieces of information: a site name and unique user ID.
• Cookies cannot be used alone to identify you, although they may be used to identify your IP address.
• Cookies help us and/or third-party websites recognise your device the next time you visit and may remember details such as your username and preferences, analyse how the website is performing, or allow us to recommend content we believe is relevant to you.
• Generally, cookies used on this website may perform the following functions:
  i. Essential – these temporary cookies only remain in the cookies folder of your browser until you leave our website.
  ii. Performance – these cookies are stored on your computer – they contain no personal information and are used to improve performance and assist in navigation.
• They remain in the cookies folder of your browser for longer than “Essential” cookies (dependent on your browser settings).
• We use or allow third parties to serve cookies that fall into the categories above.
• We use Google Analytics to help us monitor our website traffic, and cookies may also be served via our website or any of our subsidiary domains, online surveys, and online publications.
• We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions. By using our website, you agree that we can place these types of cookies on your device.
• We may change ‘HOW WE USE COOKIES’ from time to time without any prior intimation whatsoever. It is your responsibility to check the policy regularly. You will be deemed to have accepted any amendments to the policy if you continue to make use of the website after a change to ‘HOW WE USE COOKIES’ has been made.
• We have links to social networking websites (for example but not limited to: Facebook, Twitter, LinkedIn) from our Website. These websites may place cookies on your computer. We do not control how they use their cookies. We suggest you check their website to see how they are using cookies.
• For more information about cookies, visit www.aboutcookies.org which includes useful information on cookies and how to block cookies using different types of browser. Please note that by blocking or deleting cookies, you may not be able to take full advantage of our websites.

• For more information about cookies, visit www.aboutcookies.org which includes useful information on cookies and how to block cookies using different types of browser. Please note that by blocking or deleting cookies, you may not be able to take full advantage of our websites.
• This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. The tracking cookie also allows us to access aggregated demographic and audience data from online behavioural advertising services.
• This information is only available to us at a group level, with no personal or identifiable information contained within it. It is used only for us to evaluate the effectiveness of the website and see how different groups of users use and respond to the site, and in no way allow us to track people individually. You may opt out of this tracking by disabling cookies within your browser.

• Our website contains links to many other websites promoting their business and needs to our guests.
• House of Memories indemnifies itself against all data use on and reservations made via third party websites/agents.
• Please refer to their relevant privacy policy and terms and conditions.

• By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy.
• You may request at any time that we provide you with the personal information we hold about you.
• Provision of such information will be subject to proving your identity and full address with a utility bill and acceptable photo ID.

• We may change our Privacy Policy at any time without any prior intimation. Continued use of our websites signify that you agree to any such changes.
• For any support/queries on the Privacy Policy please contact Mr. Animesh on his email: animesh@houseofmemories.in or reach him at his mobile: +91 9818289324.